Each order includes a return form in the package. In this form, all conditions of the return and the address to which the goods must be sent are indicated. You need to fill it in, put it inside the parcel and send the parcel back to us. Cost of return delivery is paid by the client.
While arranging the shipment of the return, you have to indicate that it is a return of the goods (thus avoiding repeated customs clearance of the return) – otherwise, the cost of customs clearance will be deducted from the amount of the return.
Please, notify us about the return and provide a tracking number by sending a letter to our e-mail address ivor.store.ua@gmail.com.